How do I pay:
We accept cash, check, debit or credit cards (Visa, MasterCard and American Express). For cash or check payments, please contact us directly at firstname.lastname@example.org. Payments must be received in full in order to confirm your private training class or have us begin designing your training plan.
How to schedule your first training session:
Purchase a package on the private training page and complete our online training questionnaire. We will contact you within 24 hours to schedule your session(s).
When to purchase your training plan:
We ask that you give us at least 1 week to complete your training plan. In some circumstances we are able to expedite this, but we can’t guarantee it.
We have a 12-hour cancellation policy for our private training sessions. All scheduled sessions must be cancelled or rescheduled within 12 hours to avoid loss of session. To cancel or reschedule, email email@example.com or call (646) 535-0307.
Clients are responsible for arriving on time to their training sessions. If the client is late, the session will last until the end of the scheduled hour. Coaches are obligated to wait only 15 minutes. After 15 minutes, the coach is not required to lead the remaining time of the session and the session may be lost.
Expiration Policies for Private Training and Training Plans :
All private sessions, training plans and gift certificates have an expiration date. Expiration dates are calculated based on the first day your training plan begins or the first day your private training series is used. Training plans must begin within three months of the date of purchase and expire on the last day of the original training plan. Private sessions must begin within 1 month of the date of purchase and expire 3 months after the first session is used.
All training sessions and training programs are non-refundable/non-transferable. No roll-over sessions or extensions will be granted after the date of expiration, except for medical reasons.
We offer gift certificates for any amount. Gift certificates can be applied towards private training sessions, training plans or both. Gift certificates are valid for up to one year from the purchase date and cannot be exchanged for cash. Gift certificates can be purchase here. Contact us to purchase an amount not listed.
Semi-Private Sessions, Corporate, Charity and Group Programs:
We offer customized semi-private sessions, corporate training classes, charity programs or group workouts upon request. Please contact us at firstname.lastname@example.org to discuss your request.